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My campaign won't start.

There can be many reasons why your campaign has not started yet. Make sure you follow these steps:

1) Make sure you deposited money. The minimum deposit is $100.

2) In Edit Campaign, go to Delivery and find the Start Date and End Date.

         

Did you set a start and end date that has already passed? If you leave these boxes blank, your video campaign will start automatically and end as soon as your funds run out.

3) What is the campaign state? Is it paused? If it is, go to State and click on Run or Restart. 

 

If you've addressed all of these steps and it does not fix your issue, please email us at support@virool.com or call us at our office at (415) 403-2260 (Mon-Fri, 9am-6pm Pacific Time). We will be happy to help you!

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